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  2. WooCommerce Protected Categories
  3. Troubleshooting

The ‘Visibility’ section doesn’t appear on the Product Categories page

If you can’t see the Visibility section in Products → Categories then this is likely to be caused by one of these issues:

  1. Inactive license key – If your license key has not been activated correctly then the Visibility section will not appear and you cannot password protect your categories. Go back to WooCommerce → Settings → Products → Protected Categories and check that the license key is showing as active.
  2. You have already unlocked the category – Next, try to view your protected category from a different web browser and make sure you’re not logged in. If the category is role or user protected then it may be that you are logged in and have access to the category, even though it is hidden from everyone else. If you enter the password to unlock a password protected category then the category will remain unlocked for 24 hours, so you may think the password is not working when it actually is.
  3. Plugin conflict – Another plugin may be stopping the Visibility section from appearing correctly. Temporarily disable all your plugins except for WooCommerce and WooCommerce Protected Categories, go back to Products → Categories and see whether the Visibility section appears now. If this fixes the problem then there is a conflict with another plugin. If it does not fix the problem, please send us a support request.

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