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  2. WooCommerce Protected Categories
  3. Troubleshooting

I have password protected a category but I’m not being asked for a password

If you can access your WooCommerce password protected categories without having to enter a password, you can troubleshoot the problem as follows:

  1. First go to Products → Categories and make sure a password has been entered for that category. You need to enter a password as well as selecting ‘Password protected’.
  2. If your password has been set up correctly, try visiting the protected category from a different web browser. If you have previously unlocked the category then a cookie has been stored in your browser to let you re-visit the category without re-entering a password – this can explain why you’re not being asked for the password. To make sure your customers are being asked for a password, view the category page using ‘Incognito’ mode or a different browser.
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