The ‘Visibility’ section doesn’t appear on the Product Categories page
If you can’t see the Visibility section in Products -> Categories then this is likely to be caused by one of these issues:
- Inactive license key – If your license key has not been activated correctly then the Visibility section will not show and you cannot password protect your categories. Go back to WooCommerce -> Settings -> Products -> Password Protected Categories and check that the license key is showing as active. There may be an error that you have missed.
- Plugin conflict – Another plugin may be stopping the Visibility section from appearing correctly. Please disable all your plugins except for WooCommerce and WooCommerce Password Protected Categories, go back to Products -> Categories and see whether it appears now.
Next, try to view your protected category from a different web browser and make sure you’re not logged in. Once you have entered the correct password, it will remain unlocked for 24 hours so you may think the password is not working.
If this doesn’t work, disable all the plugins apart from WooCommerce and WooCommerce Password Protected Categories and see if the problem is still happening. If this fixes the problem then there is a conflict with another plugin. If it does not fix the problem, please send us a support request.