1. Knowledge Base
  2. General
  3. Pre-Sales

What is priority support?

When you buy the Business or Agency license for any Barn2 plugin, you will receive Priority Support from our expert support team.

This means that we will prioritize your support request over everything else, and offer the following guaranteed timescales (based on UTC working hours):

  • Response to initial contact – within 4 working hours
  • Response to follow-up contacts – within 24 hours

If you have a Starter license then you will receive our standard support service to help with setting up and using the plugin. We respond to all support requests quickly and ensure that no customer is kept waiting, but priority requests will always be dealt with first. To guarantee faster support, you can upgrade your license key.

Agency license holders also receive free plugin audits and advice, plus a free bonus plugin – so there are lots of excellent reasons to buy the Agency license!

Still need help?
If searching the knowledge base hasn't answered your question, please contact support.

Related Articles