Plugin Support Request

How can we help?

Briefly describe your question. If none of the suggested articles answer your question, tick the box below to send us a support request.

I'd still like to contact support

I have searched the knowledge base and am unable to find an answer to my query. I need to submit a support request.

Name*

Email*

Which plugin are you contacting us about?*

What is your question about?*

I have a pre-sales enquiry
I can't activate my license key, or I have a problem updating the plugin
I have a question about how to use the plugin
I'd like a quote for styling or customizing the plugin
I think I've discovered a bug
I have a general question or feature request

Please note: If you're looking for a developer to make styling changes or other customizations to the plugin, then we recommend posting a job on Codeable where their pre-approved WordPress experts will send you a quote. We have partnered with them to provide plugin customizations for our customers. We don't offer a styling or customizations service directly.

Pre-support checklist*

Before you contact us, please make sure you have read the documentation and troubleshooting pages. These include detailed guidance on common problems relating to installation, updates and license keys.

I have read the documentation and troubleshooting pages (see box opposite)

Pre-support checklist*

Before you contact us, please make sure you have read the documentation which contains detailed instructions on how to use the plugin. Let us know if you need any further help.

I have read the documentation (see box opposite)

Pre-support checklist*

Before you report a bug, please make sure you have read the documentation and updated the plugin to the latest version. You should also try disabling all your other plugins and activating one of the default WordPress themes (e.g. TwentySixteen) to check your problem isn't being caused by a conflict with another plugin.

I have read the documentation and troubleshooting pages (see box opposite)
I'm on the latest version of WordPress and the plugin (go to Dashboard > Updates to check for available updates)
I have disabled all my other plugins and switched to a default WordPress theme, and the problem is still there

Pre-support checklist*

Before you contact us, please make sure you have read the documentation and sales page for the plugin. These include detailed information about the plugin's features, but please let us know if anything isn't clear.

I have read the documentation and sales pages (see box opposite)

Which version of the plugin are you using?*

You can find this from the Plugins menu in your WordPress dashboard.

WordPress Login

It would really help us to have a WordPress login for your site (ideally an administrator) so we can help with your problem.

Login URL

Username

Password

Your website

Please provide the address of the website you're using the plugin on.

Tell us more*

Please provide detailed information about your request. Provide links and login details if this will be helpful.

Upload a screenshot

Drop files here or

System status report

Go to: WooCommerce -> System Status and click Get System Report and Copy for Support, then paste it here.

Phone

This field is for validation purposes and should be left unchanged.