Plugin Support Request

How can we help?

Briefly describe your question. If none of the suggested articles answer your question, tick the box below to send us a support request.

I'd still like to contact support

I have searched the knowledge base and am unable to find an answer to my query. I need to submit a support request.

What is your question about?*

Your name*

Email address*

Which plugin are you contacting us about?*

Please note: customizations are not covered under our plugin support. If you need to make design changes or other customizations, we recommend posting a job on Codeable. We have partnered with them to provide plugin customizations for our customers.

Pre-support checklist*

Before you contact us, please make sure you have read the documentation and troubleshooting pages. These include detailed guidance on common problems relating to installation, updates and license keys.

I have read the documentation and troubleshooting pages (see box opposite)

Pre-support checklist*

Before you report a bug, please make sure you have read the documentation and updated the plugin to the latest version. You should also try disabling all your other plugins and activating one of the default WordPress themes (e.g. TwentySixteen) to check your problem isn't being caused by a conflict with another plugin.

I have read the documentation and troubleshooting pages (see box opposite)
I'm on the latest version of WordPress and the plugin (go to Dashboard > Updates to check for available updates)
I have disabled all my other plugins and switched to a default WordPress theme, and the problem is still there

Your license key*

You can find this in the confirmation email from when you bought the plugin, on the plugin settings page (if you have already activated your license key), or in your Account area.

WordPress login

It would really help us to have a WordPress login for your site (ideally an administrator) so we can help with your problem.

Login URL

Username

Password

Your website

Please provide the address of your website (if possible, the specific page where you're using the plugin)

System status report*

Go to: WooCommerce -> System Status and click Get System Report and Copy for Support, then paste it here.

Your message*

Please provide as much information as you can.

Upload a screenshot

Drop files here or

Newsletter

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Name

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