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Pre-support checklist*
Before reporting your issue, please check the following:
- I have read the plugin documentation
Pre-support checklist*
Before reporting your issue, please check the following:
- I have read the plugin documentation
- I'm on the latest version of the plugin (go to Dashboard → Updates to check for available updates)
- I have disabled the other plugins and switched to a default WordPress theme, and the problem is still there
License key*
You can find this in the confirmation email from when you bought the plugin, on the plugin settings page (if you have already activated your license key), or in your Account area.
License key
Your message*
Website
Please provide the address of your website - ideally the exact page where you're using the plugin.
WordPress login It would really help us to have a WordPress login for your site (ideally an administrator) so we can help with your problem. You can either send your logins below, or use the the free Temporary Login Without Password plugin to provide a secure login link.
Login URL
Username
Password
System status report*
Go to: WooCommerce → System Status and click Get System Report and Copy for Support, then paste it here.
EDD system status report*
Go to: Downloads → Tools → System Info, download a System Status Report, and upload it here.
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Upload a screenshot
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Email
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