Plugins
Support
About
Blog
Login

Plugins
Support
About
Blog
Login

Plugin Support Request

Please use this page to request support or ask questions about any of our WordPress plugins.

How can we help?
Briefly describe your question. If none of the suggested articles answer your question, tick the box below to send us a support request.
I'd still like to contact support
- I have searched the knowledge base and am unable to find an answer to my query. I need to submit a support request.
Name*
Email*
Which plugin are you contacting us about?*
- WooCommerce Product Table
- WooCommerce Private Store
- WooCommerce Protected Categories
- Password Protected Categories
- Posts Table Pro
What is your question about?*
- I have a pre-sales enquiry
- I can't activate my license key, or I have a problem updating the plugin
- I have a question about how to use the plugin
- I'd like a quote for styling or customizing the plugin
- I think I've discovered a bug
- I have a general question or feature request
Please note: If you're looking for a developer to make styling changes or other customizations to the plugin, then we recommend posting a job on Codeable where their pre-approved WordPress experts will send you a quote. We have partnered with them to provide plugin customizations for our customers. We don't offer a styling or customizations service directly.
Pre-support checklist*
Before you contact us, please make sure you have read the documentation and troubleshooting pages. These include detailed guidance on common problems relating to installation, updates and license keys.
- I have read the documentation and troubleshooting pages (see box opposite)
Pre-support checklist*
Before you contact us, please make sure you have read the documentation which contains detailed instructions on how to use the plugin. Let us know if you need any further help.
- I have read the documentation (see box opposite)
Pre-support checklist*
Before you report a bug, please make sure you have read the documentation and updated the plugin to the latest version. You should also try disabling all your other plugins and activating one of the default WordPress themes (e.g. TwentySixteen) to check your problem isn't being caused by a conflict with another plugin.
- I have read the documentation and troubleshooting pages (see box opposite)
- I'm on the latest version of WordPress and the plugin (go to Dashboard > Updates to check for available updates)
- I have disabled all my other plugins and switched to a default WordPress theme, and the problem is still there
Pre-support checklist*
Before you contact us, please make sure you have read the documentation and sales page for the plugin. These include detailed information about the plugin's features, but please let us know if anything isn't clear.
- I have read the documentation and sales pages (see box opposite)
Your license key*
You can find this in the confirmation email from when you bought the plugin, on the plugin settings page (if you have already activated your license key), or in your Account area.
Which version of the plugin are you using?*
You can find this from the Plugins menu in your WordPress dashboard.
WordPress Login
It would really help us to have a WordPress login for your site (ideally an administrator) so we can help with your problem.
Login URL
Username
Password
Your website
Please provide the address of the website you're using the plugin on.
Tell us more*
Please provide detailed information about your request. Provide links and login details if this will be helpful.
Upload a screenshot
Drop files here or

Accepted file types: jpg, jpeg, gif, png, pdf, doc, docx, rtf.
System status report
Go to: WooCommerce -> System Status and click Get System Report and Copy for Support, then paste it here.
Newsletter
- Send me plugin news and tutorials by email
Name
This field is for validation purposes and should be left unchanged.

HAVE YOU READ THE DOCUMENTATION?

The knowledge base contains full instructions and troubleshooting tips for all our plugins:

WooCommerce Product Table
WooCommerce Password Protected Categories
Password Protected Categories
Posts Table Pro
WooCommerce Private Store

About Us

Established in 2009, we're one of the UK's top WordPress companies. Our WordPress and WooCommerce plugins are used on over 5,000 websites around the world.

Latest Posts

WooCommerce POS: Taking Food Orders at the Counter or Table using an iPad/Tablet September 14, 2018
Lazy Loaded WooCommerce Tables: Now You Can Search/Sort by SKU August 31, 2018

Get In Touch

Barn2 Media Ltd, Tuckers Brook House, Modbury, Ivybridge, PL21 0UT, UK

Plugin Support Request
Barn2Media
@Barn2Media

SUBSCRIBE

Get news & tutorials from Barn2 Media.

Email
Comments
This field is for validation purposes and should be left unchanged.

© 2018 Barn2 Media Ltd. All rights reserved. Company no. 08565444

Privacy Policy
Affiliates
Terms

Need to improve your conversion rate?

Discover how we’ve helped thousands of WooCommerce stores fix their conversion rate, and boost their sales. (Hint: it’s disarmingly easy, and comes as a free course.)

Email Address

Conversion Rate Course