Plugin Support Request

Please use this page to request support or ask questions about any of our WordPress plugins.

Have you searched the knowledge base?
Try searching our knowledge base to find an instant answer. If that doesn't help, you can contact us below.
Contact Support
What is your question about?*
Your name*
Email address*
Which plugin are you contacting us about?*
Please note: customizations are not covered under our plugin support. If you need to make design changes or other customizations, we recommend posting a job on Codeable. We have partnered with them to provide plugin customizations for our customers.
Pre-support checklist*
Before you contact us, please make sure you have read the documentation and troubleshooting pages. These include detailed guidance on common problems relating to installation, updates and license keys.
- I have read the documentation and troubleshooting pages (see box opposite)
Pre-support checklist*
Before you report a bug, please make sure you have read the documentation and updated the plugin to the latest version. You should also try disabling all your other plugins and activating one of the default WordPress themes (e.g. TwentySixteen) to check your problem isn't being caused by a conflict with another plugin.
- I have read the documentation and troubleshooting pages (see box opposite)
- I'm on the latest version of WordPress and the plugin (go to Dashboard > Updates to check for available updates)
- I have disabled all my other plugins and switched to a default WordPress theme, and the problem is still there
Your license key*
You can find this in the confirmation email from when you bought the plugin, on the plugin settings page (if you have already activated your license key), or in your Account area.
Your message*
Please provide as much information as you can.
Your license key
Which version of the plugin are you using?*
You can find this from the Plugins menu in your WordPress dashboard.
WordPress login It would really help us to have a WordPress login for your site (ideally an administrator) so we can help with your problem.
Login URL
Username
Password
Your website
Please provide the address of your website (if possible, the specific page where you're using the plugin)
System status report*
Go to: WooCommerce -> System Status and click Get System Report and Copy for Support, then paste it here.
EDD System Info*
Go to: Downloads -> Tools -> System Info, copy all the information and paste it here.
Upload a screenshot
Drop files here or

Accepted file types: jpg, jpeg, gif, png, pdf, doc, docx, rtf.
Newsletter
- Please send me plugin news and tutorials by email
Phone
This field is for validation purposes and should be left unchanged.

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