WooCommerce Product Table - Troubleshooting

Solutions to the most common support requests we receive about Posts Table Pro.

Installation Issues

You can download the plugin files and copy your license key directly from the ‘Order Confirmation’ page which you are taken to after purchasing the plugin. You can also download the plugin from the confirmation email you should have received. (Please check your spam folder if you didn’t receive it.)

If you’re still having trouble, please send us a support request and we’ll send you the plugin and license key manually.

If you’re having problems when you try to upload the file via Plugins -> Add New -> Upload Plugin, please check the following:

  • You should be uploading the .zip file – do NOT extract the files from inside the zip file and try to upload them directly.
  • Is there sufficient space on your server or hosting account?
  • If you’re getting a permissions error, you need to contact your web host or server administrator to make sure you have permission to upload plugins.

If you are unable to upload the plugin via the WordPress admin then please follow the instructions in the WordPress Codex to install the plugin manually via FTP.

Can't Update Plugin

This error means that there’s a problem with your license key and it is not active on your website. Please read the section on License Key Problems, below. If it says your license key is valid but you’re still getting this error when you try to update the plugin, please delete your license key and re-enter it.

This error means that there’s a problem with your license key and it is not active on your website. Please read the section on License Key Problems, below. If it says your license key is valid but you’re still getting this error when you try to update the plugin, please delete your license key and re-enter it.

If you get an SSL error when you try to update the plugin then it means that your host is using an outdated version of OpenSSL and does not support the SSL Protocols that we are using to provide the latest version of the plugin.

To solve the problem, you need to ask your web host or server administrator to update their OpenSSL software.

Please check that your server has enough disk space for the update. As a general rule, you should assume that you need enough space for 2x the size of the .zip file containing the plugin.

If this isn’t the problem, please send us a support request.

License Key Problems

Please check the following:

  • Is your license key active on a different domain name? – Each license key can only be activated on one domain at a time. If you’ve activated it on another site (e.g. a development site), go to the plugin settings page and click the ‘Deactivate’ button. You can then use your license key on another site.
    Please note that ‘localhost’ URLs don’t count towards your license activations, so you can use the plugin locally for development and on your live site.
  • Is it being blocked by one of your security plugins? – Some WordPress security plugins may interfere with your license key and stop it from working. To check this, deactivate all your plugins (except for our plugin and WooCommerce, if using) and enter the license key again. If it works then one of your plugins is blocking the license key – probably your security plugin. The iThemes Security plugin has a setting called ‘Filter Suspicious Query Strings in the URL’ which causes this problem, so disable this setting. If you’re using a different security plugin then look for a setting with a similar name.
  • Are you using a Coming Soon or Maintenance Mode plugin? – If you’re using a coming soon or maintenance mode plugin then it is likely to block your license key from being activated. To resolve the issue, simply deactivate the maintenance mode or coming soon plugin. If you need to leave it active, deactivate it temporarily to test the license key activation process and then reactivate the plugin.
  • Are you using CloudFlare? – If you are using CloudFlare as a CDN, Caching Layer or SSL provider then we recommend you configure CloudFlare to bypass cache for all URLs that contain the following string: /edd-sl. CloudFlare support will be able to help you with this if needed.
  • Is is being blocked by special .htaccess rules? – Some websites have special rules in the .htaccess file which block certain IP addresses or add additional protection to the site. If you’re having license key problems, try removing these rules and then activating your license key. If this fixes the problem then you need to adjust the rules so that they don’t interfere with the license key.
  • Has your license expired? – If you bought the plugin more than 1 year ago then you will need to renew it.
  • Error: cURL error 28: Operation timed out after 15001 milliseconds with 0 bytes received – If you see this error when you try to activate the license key then you need to contact your hosting company or server administrator. Ask them to increase the cURL timeout limit. If they say this isn’t possible, please send us a support request and we will activate your license key manually.

Posts Table - Common Problems

If your table is showing the wrong data then this is likely to be an issue with how you have configured the Posts Table Pro shortcode. There are lots of options and it can take a while to choose the parameters that are relevant to you and set it up exactly as you’d like! Please read the documentation carefully to make sure your shortcode is set up correctly and you haven’t made any syntax errors.

Posts Table Pro will display data that is stored within custom fields, and it will render any HTML that is stored in custom fields. It works with all custom fields plugins such as Advanced Custom Fields and Custom Post Type UI.

For example, if your custom field contains the URL of an image then the table will display the URL, NOT the actual image. If your custom field contains the HTML code to embed an image then the actual image will be displayed in the WooCommerce table.

This applies to various types of content that can be stored in custom fields.

Note: If you are using WooCommerce then you may be better off with our dedicated plugin WooCommerce Product Table. This integrates with more WooCommerce features than Posts Table Pro so that you can display Add to Cart buttons, stock status, product reviews etc. in the table. It also makes it easier to add WooCommerce product data to the table.

Please use the documentation to learn how to configure Posts Table Pro to suit your exact requirements.

Posts Table Pro comes with some built-in styling and is designed to look good with most themes. Where possible, it takes elements from your theme such as the fonts.

You can have restyle the tables by writing some bespoke code. Your WordPress developer will be able to do this for you, or you can use our styling and customisations service. Please contact usfor a free quote.

Posts Table Pro aligns all content to the left, which is what most people want. If it is aligned to the center then something in your theme is doing this – you can check by activating a default theme (e.g. TwentySixteen) and seeing whether the table’s content is still aligned to the center.

To change the alignment, you will need to add some custom CSS to your theme or child theme. If you don’t know how to do this then you can use our styling and customisations service – please contact us for a free quote.

GET SUPPORT

If the information on this page doesn't fix your problem, please contact support.

STYLING & CUSTOMISATIONS

The price you paid for the plugin includes support with setting it up in the way it was intended. We also offer a styling and customisations service if you need any modifications to meet your specific requirements.

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