Support Center

At Barn2, we’re here to help. You’ll find instant answers to nearly every question by searching our plugin knowledge base, which contains over 400 articles and tutorials. If you still need help, please contact us below for fast, personal support from our WordPress and WooCommerce experts.

How can we help you?

Do you offer a free trial?
You can test drive the plugin by visiting the demo site. You will find a link to the demo on the main sales page for each plugin. Instead of a free trial, we offer a no-questions-asked money-back guarantee. If you buy the plugin and decide it's not for...
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Do I have to pay annually?
All our plugins are billed annually. This lets us release regular updates to add new features and ensure compatibility with new WordPress versions, as well as offer ongoing support to you. If you ever cancel, then you can keep using the plugin after it expires but won’t receive any more support or plugin updates.
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Plugin installation & setup services
All our plugins are designed to be easy to use and quick to set up by following the instructions in this knowledge base. If you’re short of time, then we’ve partnered with Codeable to provide a complete setup service. Their WordPress experts are familiar with our plugins and will get you up and running in no time.
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How many sites can I use the plugin on?
You can choose between 3 license options: Personal (1 site), Business (up to 5 sites) and Agency (up to 20 sites). This controls how many websites you can use the plugin on. If you start with a staging site and later move to a new domain, then you can transfer your license to the new domain. Local installations don’t count towards your limit. If you’re using WordPress multisite then each sub-site counts as a separate website.
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What is your refund policy?
We offer a full 30-day money-back guarantee. If you decide you don’t want the plugin within the first 30 days after purchase – for whatever reason – then we will give you a full refund. This is a perfect way for you to try the plugin before you commit, risk-free.
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License key problems
When you buy a Barn2 plugin, you receive a license key. You must enter this on the plugin settings page and activate it before you can start using the plugin, and to update to new versions in future. We’ve provided an in-depth article about what to do if there is an error with your license key.
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How do I move my license key to another domain?
You need an active license for each domain that you use the plugin on. If you change domain names - for example when a development site goes live on its final domain - then you need to activate the license on the new domain. We have provided instructions on how to do this.
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How do I upgrade my license key?
All Barn2 plugins come with a choice of licence options. The Business and Agency licenses allow you to use the plugin on more sites, and also come with various extras including priority support, free site audits, and (depending on the plugin) extra bundled plugins. You can upgrade your license key at any time, and just pay the difference between what you have already paid and the cost of the new license.
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How do I update the plugin?
We regularly release updates for all our plugins, and recommend that you use the latest version at all times. If your license key is active then you can update the plugin directly from the WordPress Dashboard. Click the ‘Update’ link to install the latest version.
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I can’t update the plugin
If you can’t update the plugin from the WordPress Dashboard, then there may be a problem with your license key, file permissions, or something else. We have provided an article about what to do if you get an error when trying to update.
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  • First, try searching our knowledge base to find an instant answer. If that doesn't help, then you can contact us below. This is a great way to test drive the documentation before you buy :-)

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