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CYBER MONDAY - SALE ENDS TODAY!

Last chance to get 30% off all plugins - use coupon BF2020 at checkout
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At Barn2, we’re here to help. You’ll find instant answers to nearly every question by searching our plugin knowledge base, which contains over 400 articles and tutorials. If you still need help, please contact us below for fast, personal support from our WordPress and WooCommerce experts.

How can we help you?

Do you offer a free trial?
Yes, you can try any of our plugins for free for 14 days. This gives you access to the "full product" without any restrictions or limitations. How can I sign up? To take out a free trial, simply click the "Start 14 day free trial" link below the license for...
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Do you have an affiliate program?
Yes! We have a generous affiliate scheme where you can earn 30% commission for recommending any of our WordPress plugins. This is available whether or not you are an existing customer. You can read more and sign up on our Affiliates...
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Is the plugin multisite compatible?
All our WordPress plugins are multisite compatible. How many site licenses do I need for a multisite? To use one of our plugins on a WordPress multisite, you will need a license for each sub-site where you will be using it. For example: If you want...
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How many sites can I use the plugin on?
You can choose between 3 license options: Starter (1 site), Business (up to 5 sites) and Agency (up to 20 sites). This controls how many websites you can use the plugin on. If you start with a staging site and later move to a new domain, then you can transfer your license to the new domain. Local installations and staging sites don’t count towards your limit. If you’re using WordPress multisite then each sub-site counts as a separate website.
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Problems buying a plugin with PayPal
If you see any PayPal errors while you're trying to purchase one of our plugins, the easiest solution is to try the credit card option instead. It may be that there are insufficient funds in your PayPal account. "The account is registered in a country that...
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How do I update the plugin?
We regularly release updates for all our plugins, and recommend that you use the latest version at all times. If your license key is active then you can update the plugin directly from the WordPress Dashboard. Click the ‘Update’ link to install the latest version.
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License key problems
When you buy a Barn2 plugin, you receive a license key. You must enter this on the plugin settings page and activate it before you can start using the plugin, and to update to new versions in future. We’ve provided an in-depth article about what to do if there is an error with your license key.
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I can’t update the plugin
If you can’t update the plugin from the WordPress Dashboard, then there may be a problem with your license key, file permissions, or something else. We have provided an article about what to do if you get an error when trying to update.
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How do I upgrade my license key?
All Barn2 plugins come with a choice of licence options. The Business and Agency licenses allow you to use the plugin on more sites, and also come with various extras including priority support, free site audits, and (depending on the plugin) extra bundled plugins. You can upgrade your license key at any time, and just pay the difference between what you have already paid and the cost of the new license.
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How do I move my license key to another domain?
You need an active license for each domain that you use the plugin on. If you change domain names - for example when a development site goes live on its final domain - then you need to activate the license on the new domain. We have provided instructions on how to do this.
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The plugin files won’t upload
If you’re having problems when you try to upload the file via Plugins → Add New → Upload Plugin, please check the following: You should be uploading the .zip file – do NOT extract the files from inside the zip file and try to upload them...
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I didn’t receive the confirmation email with my plugin & license key
Please check your spam folder for the missing email. You can also download the plugin files and copy your license key directly from the ‘Order Confirmation’ page which you are taken to after purchasing the plugin. If you’re still having trouble,...
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License key problems
When you buy a Barn2 plugin, you receive a license key. You must enter this on the plugin settings page and activate it before you can start using the plugin, and to update to new versions in future. We’ve provided an in-depth article about what to do if there is an error with your license key.
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I can’t update the plugin
If you can’t update the plugin from the WordPress Dashboard, then there may be a problem with your license key, file permissions, or something else. We have provided an article about what to do if you get an error when trying to update.
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How to update the plugin manually
At Barn2, we continually work to improve our plugins. This includes adding new features, bug fixes, and ensuring compatibility with new versions of WordPress and WooCommerce. We regularly release new versions of our plugins, which you can install if you have...
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